Legal
Return & Refund Policy
Effective date: November 9, 2026
At Jean Beauty Salon, your satisfaction is our priority. We stand behind the quality of our services and retail products. Please read this policy carefully before making a purchase or booking an appointment.
Retail Product Returns
We accept returns on unopened, unused retail products in their original packaging within 14 days of purchase. To initiate a return, please bring your original receipt or proof of purchase to the salon. Products that have been opened, used, or damaged after purchase are not eligible for a return unless they are defective. Defective products may be exchanged for the same item or store credit at our discretion.
Online Shop Orders
For products purchased through our online shop, please contact us within 14 days of receiving your order at hockey_47_0@hotmail.com or by calling (724) 255-2108. We will provide instructions for returning the item. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.
Non-Returnable Items
The following items are non-returnable and non-refundable: opened or used products, sale or clearance items, gift cards, and any items marked as final sale at the time of purchase.
Service Satisfaction
We want you to love your results. If you are not completely satisfied with a service, please contact us within 7 days of your appointment. We will work with you to make it right — whether that means a complimentary adjustment, a redo, or store credit toward a future visit. We do not offer cash refunds on completed services, but we are committed to ensuring you leave happy.
Appointment Cancellations
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service cost. No-shows may be charged the full service amount. Deposits paid at the time of booking are non-refundable but may be applied to a rescheduled appointment if notice is provided within the required window.
Gift Cards
Gift cards purchased at Jean Beauty Salon are non-refundable and cannot be exchanged for cash. Gift cards do not expire and may be used toward any service or retail product. Lost or stolen gift cards cannot be replaced.
Refund Processing
Approved refunds for retail products will be issued to the original payment method within 5–7 business days of the return being processed. Store credit is available immediately upon approval. We reserve the right to refuse returns or refunds that do not meet the conditions outlined in this policy.
Contact Us
If you have any questions about our Return & Refund Policy, please don't hesitate to reach out. We're happy to help.